Cancellation policy

At Shire Massage Therapy we understand that unanticipated events happen occasionally in everyone’s life, and appointments may need to be cancelled or rearranged.

In our desire to be effective and fair to all of our clients, and out of consideration for our therapists’ time, we have adopted the following policies:

• In most cases, a 24-hour advance notice is required when cancelling an individual appointment. This allows the opportunity for someone else to avail themselves of our services.

• If you are unable to give us the minimum 24-hours advance notice, and we are unable to fill your time slot, you will be charged the full amount of what would have been your treatment fee. This must be paid in full prior to your next treatment.

• If you are not present for your scheduled session during the first 15 minutes (unless having telephoned us you might be late), it will be construed by us that you are a “no-show”, and that time slot will automatically become available for someone else.

• Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session.